Frequently Asked Questions & Rental Policies
Reservations & Payments
How far in advance should I reserve my items?
We recommend booking as soon as your event date is confirmed to ensure your preferred styles and quantities are available. It is always best to reserve for your maximum expected guest count; we can always scale back as your RSVPs come in!
What is required to secure my reservation?
To officially reserve your equipment, we require a 50% non-refundable deposit. We accept Visa, Mastercard, American Express, ACH, and checks.
Can I change my order after paying the deposit?
Absolutely. You can adjust quantities for chairs, tables, linens, and dinnerware via phone or email. Please provide your final confirmation and any modifications at least 14 days prior to your delivery date.
What is your cancellation policy?
The 50% deposit paid at the time of booking is non-refundable. Orders cancelled less than two weeks before the scheduled delivery, refused at the time of delivery, or not picked up by the customer will be charged the full invoice amount.
Delivery & Pickup
What are your typical delivery and pickup times?
Standard deliveries typically take place between 9:00 am and 5:00 pm on the Thursday or Friday before your event. Pickups generally occur the following Sunday or Monday. If you require a specific time window, same-day service, or holiday delivery, please let us know—we can often accommodate these requests for an additional scheduling fee.
How much is the delivery fee?
Delivery fees are calculated based on the distance to your event location. Please give us a call for a personalized quote based on your specific venue.
Do I need to be present for delivery?
While it is helpful to have someone on-site, it isn’t strictly required as long as we have access to the drop-off location. Please note that if no representative is present, our team’s item count will be considered final.
Where will my items be dropped off?
Standard delivery includes drop-off to a single, easily accessible ground-level location, such as a garage, loading dock, or driveway. If your setup requires delivery to a high-rise, involves stairs, or requires moving items a significant distance from our vehicle, additional labor charges may apply.
Equipment Care & Setup
Do you handle the setup and breakdown of equipment?
We do! Setup and breakdown services are available for a labor fee (rates available upon request). Please note that standard setup and breakdown services are already included in the price for tent and dance floor rentals.
What are the cleaning requirements for dishes and linens?
- Dinnerware: Please ensure all glassware, china, and flatware are rinsed free of food and liquids and returned to their original crates or containers.
- Linens: Linens should be shaken out to remove debris. If they are damp, please let them air dry before packing to prevent mildew. Never store damp linens in plastic bags.
What happens if something is damaged or lost?
The customer is responsible for all equipment from the time of delivery until it is picked up. If an item is lost or damaged, replacement fees will apply. If you find a “missing” item after the pickup, you have one week to return it to our office to avoid the full replacement cost (though extended rental fees may apply).
What should I do if I notice a problem with my order?
We strive for perfection, but if you notice a discrepancy or a damaged item upon delivery, please call us immediately. Even if it is after hours, please leave a voicemail or send an email so we can correct the issue before your event begins.
Will Call (Customer Pickup)
Can I pick up the rentals myself?
Yes! Customers are welcome to pick up and return most smaller rental items to save on delivery fees. Please ensure you have a vehicle large enough to safely transport your items and any necessary tie-downs or blankets. Also, please reach out to us in advance to check availability.
Are there fees for late returns?
Our standard rates are based on a 24-hour rental period (or a standard weekend). Late returns are subject to additional charges, so please let us know if you need to arrange an extended rental period in advance.
